Recently, the director of Company P shared these concerns.
"When we search for our company name or the names of our employees, negative news articles and comments appear at the top."
Especially due to Naver News's 'search by agreement' sorting system, if a negative comment receives agreement, it stays pinned at the top, and those who see it tend to have the same perspective. Our products and services are actually good, but a few negative comments can spoil the first impression, making it hard to change the image... 😔
As the director said, online news articles and the comments attached to them can seriously affect a company's image and reputation.
In particular, article comments are likely to create misunderstandings about the company or instill negative perceptions. Neglecting these issues can adversely affect the company's trustworthiness and sales.
Therefore, the online reputation management solution WhiteMe provides article and comment removal services to address these digital rights infringement issues.
Today, I would like to share a case where we resolved online risks through WhiteMe's article and comment removal service. 👇
Procedures for Deleting News Articles and Comments
First of all, regarding the procedures for deleting news articles and comments, the deletion of news article content and comments is a very complicated area, and the assistance of a specialized institution is required.
Media outlets can be broadly divided into ☝️ media outlets linked to Naver and ✌️ media outlets operated independently.
There are two main methods for deletion:
Direct contact method: Contact the reporter who published the article and the media outlet directly for processing
Utilizing the Media Arbitration Commission: Apply for mediation through the Media Arbitration Commission
At WhiteMe, we can officially proceed to represent clients under the advice of a law firm
Procedures of the Media Arbitration Commission: Correction report + Damage compensation application → Assessment of mediation value → Application → Assignment to mediation division → Scheduling of hearing (summoning both parties) → Mediation decision or determination of non-establishment
Generally, in terms of time and cost, the first method is more efficient.
Types of Articles that Can Be Resolved with WhiteMe
Next, the criteria for deleting articles and comments that can be removed on WhiteMe are as follows. 👇
Articles that defame a company or its representatives
Articles that violate the privacy or portrait rights of company employees
Articles that negatively impact a company's image due to incorrect information or false reports
Distorted articles that give a negative impression by emphasizing only certain information
Articles that report a company or its representatives as if they are criminals without any allegations of criminal activity
Although such articles often stem from simple misunderstandings, they can significantly damage a company's credibility, so it is important to respond early.
Case of Article Deletion by the Renowned Manufacturing Company Z
Company Z was receiving unnecessary misunderstandings through media coverage.
The article contained exaggerated and biased information regarding issues with Z's products, and the comments section was flooded with criticism from netizens who encountered the biased article.
Affecting customer inquiries and transactions, Z sought help from WhiteMe to resolve the issue.
WhiteMe first analyzed the content of the article and selected expressions that could potentially harm the company's reputation.
Subsequently, they directly contacted the journalist and media outlet that published the article to request a correction of the inaccuracies, and for articles that could not be directly contacted, they also proceeded with requests for corrections and deletions through the Press Arbitration Commission.
As a result of this reputation management, Z was ultimately able to successfully delete the problematic article and comments, thereby protecting the corporate image.
After the article deletion, negative news disappeared from search results, allowing customer inquiries and transactions to normalize.
WhiteMe Article (+Comments) Deletion Service
WhiteMe provides customized solutions based on years of accumulated experience and expertise.
Not only do we delete articles and comments, but we also support companies to ☝️ detect and respond to risks in advance, and ✌️ understand legal regulations and compliance requirements accurately to prevent legal issues from arising!
It can be said that WhiteMe's greatest strength is providing optimal solutions tailored to each company's situation, rather than just general deletion requests, and already many companies have gone through WhiteMe to rebuild their positive online reputation.
The reputation of a company can be undermined by even a small misunderstanding or a malicious article (comment), but there are always ways to minimize damage and maintain the trust of the company through appropriate measures.
If you are suffering damage due to an article or comment, please contact WhiteMe now! We will provide you with a quick and effective solution.
If you want to delete articles about the company or comments on the articles click here. It will take you to the 1:1 consultation channel. 👉
