Chapter 2: Service
Section 1 General Terms of Service
Article 15 (Payment Methods)
Members can pay for products or services purchased through the service using any of the following methods.
① Various account transfers such as phone banking and internet banking
② Various card payments such as prepaid cards, debit cards, and credit cards
③ Online virtual account deposits
④ Payments made using electronic money
⑤ Payments through benefits such as points provided by the company
⑥ Other electronic payment methods
The information entered by the member regarding payment for purchases and any responsibilities and disadvantages arising from that information are solely the member's responsibility.
The company may request members to change the payment method or temporarily suspend payment processing in the event of technical difficulties or similar issues.
Article 16 (Coupons)
The company may grant coupons to members based on its business judgment, etc.
The company may restrict the use of coupons based on the type of product, transaction amount, etc.
Details regarding the issuance and use of coupons shall be in accordance with the operating policy set by the company, and the company will inform members of this within the service.
Members may only use coupons within the specified usage period.
Members may only use coupons for their own transactions and under no circumstances should a member sell or transfer coupons to others, nor engage in any actions that can be deemed as equivalent to sales or transfers.
If a member has acquired a coupon improperly or fraudulently, the member will not be able to use the coupon, and the company may take necessary measures such as revoking it without prior notice.
Article 17 (Points)
Members can only use points for purchasing products within the service and cannot transact with third parties or convert or withdraw them for cash.
The company may determine details such as the conditions for earning points, the amount of points earned, usage methods, and the expiration date through operational policies.
Members can only use points for their own transactions, and in any case, they must not sell or transfer them to others or engage in any actions that can be practically seen as equivalent to selling or transferring.
If a member has acquired points improperly or illegally, they cannot use those points, and the company may take necessary actions such as recovering the points without prior notice.
Article 18 (Member Grade)
The company may periodically determine the grades of members, taking into account their service usage and other factors, and may grant certain benefits corresponding to each grade. The criteria for member grades and their associated benefits shall follow the standards set forth in the company's operational policy.
The member's grade is assessed and assigned at the company's discretion in relation to the service, and the company does not guarantee any matters such as the member's credit or financial condition.
If a member engages in actions that violate the purpose and intent of the member grade system, the company may take necessary measures, such as downgrading the member's grade or restricting or suspending membership.
If a member submits evidence regarding their assigned member grade and raises objections, the company may review all relevant matters, including the member's transaction history and the content of the submitted materials, and may take actions such as grade adjustment if deemed necessary.
Section 2. Mail Order Service
Article 19 (Purchase Application)
Members may apply for a purchase through the following or similar methods on the service, and the company must clearly provide the following information to the members when they make a purchase application.
① Search and selection of products
② Input of the recipient's name, address, phone number, and email address
③ Confirmation of the terms and conditions, services with limited rights of withdrawal, and information related to shipping fees, installation costs, etc.
④ Application for the purchase of products and consent to the confirmation or confirmation by the company
⑤ Selection of payment method
Article 20 (Formation of the Contract)
The company may refuse to accept the member's purchase request if it falls under any of the following items. However, in the case of contracting with a minor, it must be notified that the minor themselves or their legal representative can cancel the contract if consent from the legal representative is not obtained.
① If the application contains falsehoods, omissions, or errors
② If a minor purchases items prohibited under the Youth Protection Act
③ If the company determines that accepting the purchase request would significantly impede its technology
④ If there are reasonable grounds that the company's acceptance of the member's purchase request would disrupt the order of electronic commerce, as recognized by the company
The contract shall be deemed to have been established at the time the company's acceptance reaches the member in the form of a confirmation of receipt as per Article 21, Paragraph 1.
The expression of the company's acceptance must include information regarding the confirmation of the member's purchase request, whether the item is available for sale, corrections to the purchase request, cancellations, and other relevant information.
Article 21 (Receipt Confirmation Notice, Purchase Application Modification and Cancellation)
The company shall provide a receipt confirmation notice to the member when there is a purchase application from the member.
The member who receives the receipt confirmation notice may request a modification or cancellation of the purchase application immediately after receiving the notice in case of any discrepancies in the declaration of intent, and the company shall process the request without delay if there is a request from the member before the delivery of the product, etc. However, if payment has already been made, it shall be in accordance with the provisions regarding withdrawal of the offer in Article 23.
Article 22 (Supply of Goods, etc.)
The company shall take necessary measures such as custom production and packaging to deliver the goods within 7 days from the date the member makes an application, unless otherwise agreed upon with the member regarding the timing of the supply of goods. However, if the company has already received all or part of the payment for the goods, it shall take action within 3 business days from the date of receiving the payment. At this time, the company shall take appropriate measures to allow the member to confirm the process and progress of the supply of goods.
The company specifies the delivery method, cost bearer for each method, delivery period for each method, etc., regarding the goods purchased by the member. If the delivery of the goods is delayed or a transaction is canceled due to non-delivery, the company shall compensate for any damages incurred by the member, except in cases where the company is not at fault.
If the company cannot supply the goods that the member applied for due to reasons such as out of stock, it shall notify the member of the reason without delay and obtain consent to cancel the relevant transaction. If payment for the goods has been received in advance, a refund and the required measures for the refund shall be taken within 3 business days from the date of payment.
In cases where there is a separate agreement between the company and the member regarding the timing of the supply of goods, the relevant agreement shall take precedence.
Article 23 (Withdrawal of Subscription, etc.)
A member who has entered into a contract for the purchase of goods, etc. with the company may withdraw the subscription within 7 days from the date they receive written notice of the contract contents in accordance with the Act on Consumer Protection in Electronic Commerce (if the supply of the goods, etc. is delayed, this refers to the date the goods, etc. are received or the date the supply of the goods, etc. begins). However, if there are other provisions regarding withdrawal of subscription in related laws, those will apply.
A member may not return or exchange the goods, etc. in any of the following cases if they have received the goods, etc.
① When the goods, etc. have been lost or damaged due to the member's fault (however, this does not apply in cases where the packaging has been damaged to confirm the contents of the goods, etc.)
② When the value of the goods, etc. has significantly decreased due to the member's use or partial consumption
③ When the value of the goods, etc. has significantly decreased to the extent that resale is difficult due to the passage of time
④ When the packaging of reproducible goods, etc. has been damaged
⑤ For products individually produced according to an order, if recognition of withdrawal of subscription, etc. would cause the seller to incur significant irreparable damage, after separately notifying the member of this fact concerning the transaction in advance and obtaining the member's consent in writing (including electronic documents)
⑥ In other cases that fall under the reasons for return restrictions according to related laws
Notwithstanding the provisions of paragraphs 1 and 2, if the content of the goods, etc. is different from the advertised contents or has been implemented differently from the contract contents, the member may withdraw their subscription, etc. within 3 months from the date of receipt of the goods, etc., or within 30 days from the date they became aware of the fact or could have been aware of it.
Even if a member applies for an exchange under paragraph 1 or 3, if the company does not have stock of the goods for exchange, the exchange cannot be accepted, and the exchange request will be processed as a return.
Article 24 (Effects of Withdrawal of Subscription, etc.)
If the Company receives the return of goods, etc. from a member due to the withdrawal of the subscription, the Company will refund the payment for the goods, etc. within 3 business days. If the Company delays the refund, it will pay delay interest calculated by multiplying the delay period by the interest rate declared by the Korea Fair Trade Commission.
When refunding the above payment, if the member has paid for the goods, etc. using a credit card or electronic currency as a payment method, the Company will promptly request the business operator who provided the payment method to stop billing for or cancel the payment for the goods, etc.
In cases of return or exchange without the member's fault, such as product defects or incorrect delivery, the Company will not charge the member for the shipping cost. However, in cases of simple change of mind by the member or return or exchange due to the member's fault, the shipping cost will be borne by the member.
Section 3 Communication Sales Brokerage Service
Article 25 (Member's Use of Service)
Members must accurately check the detailed information and transaction conditions of the products displayed by the seller in the cyber mall before purchasing products through the communication sales brokerage service. All damages arising from negligence in this regard shall be borne by the member themselves.
If a dispute arises during the transaction process between the member and the seller regarding the products, the member must sincerely work to resolve the dispute.
The member is responsible for any issues arising from the information they provided regarding the payment of the transaction price.
The company may verify whether the member has legitimate authorization to use the payment method for the transaction and may suspend the progress of the transaction until the verification is complete.
Even if the company provides information and other content related to products received from the seller for the convenience of the member, the member must make the decision to purchase the products solely based on their own judgment and responsibility.
If a minor purchases products through the seller's cyber mall and the legal representative does not agree to the contract, the minor or the legal representative may cancel the contract.
Article 26 (Delivery and Transaction Completion)
Any disputes arising between the seller, members, delivery companies, and other related parties regarding the delivery of products sold through the online sales mediation service must be resolved by the parties themselves, at their own cost and responsibility, and the company assumes no responsibility in this regard.
Members must express their intention for purchase confirmation, exchange, or return to the company within a certain period after the delivery of the purchased products is completed.
If the company does not receive any intention from the member regarding purchase confirmation, exchange, or return within the period stated in paragraph 2, it may consider the member's intention as purchase confirmation, automatically processing it as a confirmed purchase.
Any returns, exchanges, or other issues arising after purchase confirmation between the seller and members must be resolved directly by the seller and members, and the company will not intervene in this matter.
Article 27 (Withdrawal of Application, etc.)
The member may withdraw the application, etc. within 7 days from the date of receipt of the goods in accordance with the Consumer Protection Act in electronic commerce and similar. However, if there are provisions otherwise in the relevant laws and regulations, those provisions shall apply.
Notwithstanding paragraph 1, the member cannot request a return or exchange in the following cases.
① If the goods are destroyed or damaged due to reasons attributable to the member (provided, however, that this does not apply if the packaging has been damaged to verify the contents of the goods)
② If the value of the goods has significantly decreased due to the member's use or partial consumption
③ If the value of the goods has significantly decreased to the extent that resale is difficult due to the passage of time
④ If the packaging of reproducible goods has been damaged
⑤ In cases where goods are produced individually according to the order and acknowledging the withdrawal of application would cause significant irreversible damage to the seller, provided that the seller has informed the member separately of this fact prior to the transaction and obtained the member's consent in writing (including electronic documents)
⑥ In other cases corresponding to reasons for return restrictions under relevant laws and regulations
Notwithstanding paragraphs 1 and 2, if the contents of the goods differ from the displayed or advertised contents or if they are fulfilled differently from the contract contents, the member may withdraw the application, etc. within 3 months from the date of receipt of the relevant goods, or within 30 days from the date they became aware of or could have been aware of this fact.
If the company receives the intention to exchange or return from the member, it shall immediately notify the seller of that fact.
Even if the member applies for an exchange according to paragraph 1 or 3, if there is no stock of the product to be exchanged at the company, the exchange cannot be received, and the exchange request will be treated as a return.
The shipping costs and other expenses necessary for a return or exchange shall be borne by the party responsible among the member and the seller. In cases of return or exchange due to defects in the goods or incorrect delivery, the seller shall bear the costs, while in cases of simple change of mind by the member, the member shall bear the costs.
The company may cancel the transaction and refund the payment to the member if the member has withdrawn the application before the delivery has started after the payment for the goods and the seller does not process it, or if it falls under the automatic refund processing matters set forth in the operating policy.
If the member does not return the goods received to the seller within 14 days from the date of applying for exchange or return, or cannot be contacted by phone, email, etc., the member's application for exchange or return shall lose its effectiveness.
When the company refunds the payment due to withdrawal of application, etc., it shall take necessary actions for the refund within 3 business days from the date of withdrawal of application (provided, however, that if the goods have been delivered, it shall be from the date the seller receives the returned goods). If the payment was made by credit card, the refund can only be made through the cancellation of that credit card payment and shall not be refunded in cash under any circumstances.
Article 28 (Limitation of Liability of Communication Sales Agent)
In relation to the communication sales agency service, the company provides, operates, and manages the system for transactions of products between members and sellers as a communication sales agent; thus, it is not a party to the transactions between members and sellers and shall not bear any responsibility for such transactions.
Under no circumstances does the company represent or guarantee the member or seller in relation to the use of the member's communication sales agency service.
The company does not guarantee the existence and authenticity of the sales or purchase intentions, the quality, completeness, stability, legality, and non-infringement of the rights of others concerning all actions (including transaction actions) between members and sellers, and the truthfulness or legality of the information entered or registered by members or sellers and the materials published on the websites linked through that information; all risks and responsibilities related to this are solely borne by the respective parties.
Chapter 3 Others
Article 29 (Reviews)
Members can register reviews regarding products purchased and transactions made through the service, and the copyright and other intellectual property rights related to the reviews belong to the member who wrote the review.
If a dispute arises between the member and a third party regarding copyright infringement or the like related to the review, the member must resolve it at their own responsibility and cost, and must indemnify the company.
The company may take necessary measures to delete the review or suspend its posting without prior notice if it determines that the review falls under any of the following cases, and may restrict or suspend the member's qualification or terminate the service contract. The company bears no responsibility for any disadvantages incurred by the member as a result of these measures.
① Infringing on the rights, honor, credit, or other legitimate interests of others
② Violating relevant laws, these terms, or public order and morals
③ Including content related to criminal activities
④ Including false or exaggerated advertising content
⑤ Promoting illegal materials, obscene materials, or harmful media to minors, or linking to sites that may contain such materials
⑥ Including malicious codes or spyware that may cause malfunction of information and communication devices
⑦ Cases where there are requests from government agencies with legitimate authority as specified by relevant laws
⑧ Being judged as obstructing the smooth progress of the service
⑨ Content unrelated to transactions of products through the service and the service itself
⑩ Other cases deemed necessary according to the company's review operation policy
The company can use the reviews free of charge for purposes related to service improvement, development of new services, and personalized recommendations, and may modify, reproduce, edit, and distribute without altering the essential content. However, members can request the company to delete or make their registered reviews private.
Even if the service contract with the member is terminated or concluded, the reviews registered by the member within the service will not be deleted. Members wishing to delete their posts must do so before withdrawing from membership.
Article 30 (Copyright Policy)
The company establishes and operates a policy to protect the rights of copyright holders while providing services, and members must comply with the company's policy.
Posts such as reviews written by members may be exposed for a certain period according to the company's policy and may be discontinued or deleted after that period.
Copyright and other intellectual property rights for the services and works created by the company belong to the company.
Members may not utilize the information obtained by using the company's works and services for reproduction, transmission, publication, distribution, broadcasting, or any other method, or allow third parties to use it without the company's prior consent, and in the event of a violation, the member shall bear responsibility for it.
If a member's copyright or other rights are infringed within the service, they can report to the company and request necessary action, and the company will take action according to relevant laws.
Article 31 (Compensation for Damages)
In the event that the company or a member causes damage to the other party or other members by violating these terms, the party at fault shall be responsible for compensation, unless otherwise specified in these terms.
Article 32 (Company's Exemption)
If the company is unable to provide services due to natural disasters or other equivalent force majeure, it is exempt from responsibility regarding the matter.
The company is not responsible for service interruptions caused by the fault of members or third parties.
The company is not liable for members failing to achieve the expected effects or losing profits from using the services.
The company is not responsible for the reliability, accuracy, or content regarding information, materials, or facts posted by members or sellers on the service.
The company is not responsible for transactions made between members or between a member and a third party mediated by the company's services.
Despite the provisions of paragraphs 2 to 5, the company shall be liable for damages caused by its intent or gross negligence.
Article 33 (Dispute Resolution)
The company shall receive and process legitimate opinions or complaints raised by members and shall establish and operate an organization to reasonably and smoothly adjust disputes between members and sellers. Members must respond sincerely to the adjustments of the organization based on good faith principles.
The company makes every effort to prioritize the processing of complaints and opinions submitted by members. However, if prompt processing is difficult, the company will inform the member of the reasons and the processing schedule.
In the event of a request for remedy from a member regarding an e-commerce dispute arising between the company and the member, the member may comply with the mediation of the dispute resolution organization requested by the Fair Trade Commission or the mayor of the city or province.
Article 34 (Governing Law and Jurisdiction)
The interpretation of these terms and conditions, the service, and disputes related to it shall be governed by the laws of the Republic of Korea.
If a dispute arises between the company and a member regarding these terms and conditions and the service, and a lawsuit is filed with the company as a party, the competent court shall be determined in accordance with the Civil Procedure Act.
Appendix
This agreement will be effective from January 1, 2023.